OneTrust Certified Privacy Professional Practice Exam

Is it possible to allow users to track the status of their Data Subject Requests within OneTrust?

1. Yes

2. No

3. Only administrators can track

4. It depends on the organization's policies

The correct answer is: Yes

Allowing users to track the status of their Data Subject Requests (DSRs) within OneTrust is indeed a feature that enhances transparency and user experience. OneTrust is designed to facilitate compliance with privacy laws, which often grant individuals the right to access their personal data, as well as to request its deletion or correction. By providing users the capability to track their requests, organizations can help build trust and improve engagement with their data subjects. This tracking functionality allows users to see the progress of their requests in real time, which can alleviate concerns about processing times and the overall handling of their personal information. Offering this feature aligns with the principles of accountability and transparency embedded in many data protection regulations, such as the GDPR. The options indicating limitations, such as only allowing administrators to track or depending on organizational policies, do not fully capture the capabilities of OneTrust. While internal policies may dictate how requests are managed, the platform’s features generally do allow users to access tracking information independently.